These Terms and Conditions apply to all public Training Services and Certification Services provided by Mallon Associates International Limited (“the Company”).
“Company”: Mallon Associates International Limited
“Customer”: Any individual or organisation purchasing or attending Services
“Services”: Training Services and/or Certification Services
“Training Services”: Public online training courses delivered by the Company
“Certification Services”: Assessment and certification services provided by the Company
“Course”: A specific training session or programme
“Fee”: The price payable for Services
2.1 A booking is confirmed only upon receipt of full payment.
2.2 The Company reserves the right to accept or reject any booking at its discretion.
2.3 All Fees are exclusive of VAT unless stated otherwise.
3.1 Training is delivered online unless explicitly stated otherwise.
3.2 The Company will use reasonable care and skill in delivering the Training Services in accordance with the Consumer Rights Act 2015.
3.3 The Company does not guarantee:
specific instructors
uninterrupted or error-free delivery
exact adherence to advertised schedules or content
3.4 The Company reserves the right to modify Course content, structure, or delivery method at any time where reasonably necessary.
4.1 Participation in Training Services does not constitute certification or accreditation.
4.2 The Company does not guarantee:
competence, proficiency, or skill acquisition
employability or job performance
suitability for any professional or regulatory requirement
4.3 Training Services are provided for educational purposes only. No representation is made that completion will result in any specific outcome.
5.1 Customers are responsible for:
ensuring appropriate technical access and environment
active participation in the Course
5.2 The Company is not responsible for failure to attend due to Customer-side technical issues.
6.1 Company Cancellation or Change
The Company may cancel, reschedule, or modify a Course at its discretion.
Where this occurs, the Customer may:
receive a full refund; or
transfer to an alternative Course
6.2 Customer Cancellation
More than 14 days before Course start: full refund
7–14 days before Course start: 50% refund
Less than 7 days before Course start: no refund
6.3 Transfers
7.1 All materials, content, and delivery methods remain the exclusive property of the Company.
7.2 Customers are granted a limited, revocable, non-exclusive, non-transferable licence to use materials for personal or internal business use only.
7.3 Customers must not, without prior written consent:
copy, reproduce, distribute, or publish materials
record (audio, video, or otherwise) any part of a Course
create derivative works
use materials to train, fine-tune, or develop any machine learning or AI models
upload materials to any shared, public, or commercial platform
use materials for commercial training or competing services
7.4 The Company reserves the right to:
revoke access immediately upon breach
pursue injunctive relief and damages
and/or recover losses, costs, and expenses arising from such breach in accordance with clause 21 (Indemnity)
8.1 Nothing in these Terms excludes liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
any rights which cannot be excluded under applicable law
8.2 Subject to clause 8.1, the Company shall not be liable for:
loss of profit, revenue, or business
loss of data
loss of opportunity
any indirect or consequential loss
8.3 The Company’s total liability shall not exceed the Fee paid for the relevant Services.
9.1 To the fullest extent permitted by law, all warranties, conditions, and other terms implied by statute, common law, or otherwise are excluded.
9.2 Nothing in this clause limits the Company’s obligation to provide Services with reasonable care and skill under the Consumer Rights Act 2015.
10.1 The Company may use Customer contact details to:
administer bookings
communicate about Services
promote related courses, services, or events
10.2 Customers may opt out of marketing communications at any time.
10.3 Personal data is processed in accordance with applicable data protection laws, including UK GDPR.
11.1 Certification Services assess performance against criteria defined solely by the Company.
11.2 Certification is awarded at the Company’s discretion.
12.1 Certification:
reflects performance in a specific assessment
does not guarantee real-world competence
does not imply suitability for employment
12.2 The Company makes no representation regarding:
industry recognition
regulatory acceptance
fitness for any particular purpose
13.1 Each Fee entitles the Customer to one attempt only.
13.2 Additional attempts require full re-payment.
13.3 The Company is not obliged to provide detailed feedback unless stated.
14.1 The Company may:
define and modify assessment formats
require identity verification
use monitoring or proctoring technologies
14.2 The Company may invalidate results where:
cheating or misconduct is suspected
exam rules are breached
14.3 No refund is provided where disqualification occurs.
15.1 Certification may:
have an expiry date
be withdrawn if issued in error or obtained improperly
15.2 Certification criteria may change at any time.
16.1 Certification may only be referenced accurately and without exaggeration.
16.2 Customers must not imply:
endorsement by the Company
guaranteed competence or capability
16.3 Misuse may result in revocation and legal action.
17.1 The Company shall not be liable for:
reliance placed on certification by third parties
employment or commercial outcomes
17.2 Liability is capped at the Fee paid.
18.1 Certification Fees are non-refundable except where:
the Company cancels the assessment
a technical failure attributable to the Company prevents completion
Nothing in these Terms affects statutory rights under the Consumer Rights Act 2015 or other applicable law.
The Company is not liable for failure to perform due to events beyond its reasonable control.
21.1 The Customer shall indemnify, defend, and hold harmless the Company, its officers, employees, contractors, and affiliates from and against any and all losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
(a) any breach of these Terms by the Customer;
(b) misuse of Training or Certification materials, including any unauthorised reproduction, distribution, or commercial use;
(c) any misrepresentation by the Customer regarding certification status, competence, or endorsement by the Company;
(d) any claim by a third party arising from the Customer’s use of the Services, including reliance on any training or certification outcomes.
21.2 This indemnity shall not apply to the extent that any claim arises from the Company’s negligence, fraud, or wilful misconduct.
21.3 The obligations under this clause shall survive termination or completion of the Services.
These Terms are governed by the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
These Terms constitute the entire agreement relating to the Services.
If any provision is found invalid or unenforceable, the remainder shall remain in effect.